Questions

It is our mission to offer you the most caring, compassionate, and scientifically advanced radiation therapy available anywhere. For your convenience, we have compiled the most frequently asked questions about radiation treatments and we encourage you to contact us if you have any other questions or concerns.

Facilities | Treatment | Billing | Cancer Information Resources

About our Facilities

Where is the clinic located inside of the duchossois center for advanced medicine?

The radiation oncology clinic is located in 1D on the first floor of DCAM. When you arrive, security guards at the front will be able to show you the way or you can consult this level-by-level map of the building.

what type of parking is available?

We offer self-park in the parking structure and valet parking. There is a fee for parking at the University of Chicago Medicine. For parking information, see the University of Chicago Medicine website.

what resources are available for patients?

The Department and the University of Chicago Medicine offer many resources to our patients. For one, the Cancer Resource Center provides information and support to patients and family members. At this center, located on the first floor of the Duchossois Center for Advanced Medicine, a calendar of events that might interest cancer patients is also available. Financial assistance is available to patients that qualify.

About Treatment

How do I get an appointment at the university of chicago medicine?

Call the University of Chicago Medicine appointment hotline at 1-888-824-0200.

About Billing

What is the Medicare contractual adjustment?

The contractual adjustment is the dollar difference between what the hospital or physician billed and what Medicare has approved for payment. The amount is customarily written off by the healthcare provider who accepts Medicare assignment.

Do all university of chicago physicans accept medicare assignment?

Yes, all University of Chicago physicians accept assignment.

Can I send my own claims to my insurance company?

Medicare, Medicaid and most major insurance companies do not allow beneficiaries to submit claims, however some secondary plans do. Keep in mind that if you submit a claim incorrectly, it could cause more problems than it might prevent. Beneficiaries submitting claims, is against Medicare rules.

I have insurance coverage, but I want to pay cash. Will you still have to bill my insurance?

Not necessarily. The university billing offices receive billing info from the respective clinics that provide you patient care. If cash payments are made, specific information regarding the dates and medical services must be provided to the hospital cashiers to insure that each service billed is correctly matched with your cash payments. Once your cash payment is posted to the correct service; no bill will need to be sent to your insurance plan. Keep in mind, you may lose any of your insurance plan payment discounts or special rates if you fail to submit a claim and pay cash. This is not recommended if you have Medicare ( Medicare requires providers to submit claims) or an HMO plan (you shouldn't have to pay anything).

I have Medicare primary, but I want my other insurance plan to pay first because they pay more. Is this OK?

No. If Medicare is your primary insurance (and Medicare will make this determination) it will pay your claims first and all other plans you have will be required to pay afterwards. If Medicare considers itself secondary, the agency will notify you and your provider. When Medicare is secondary, it pays your claims only after some other primary insurance plan pays.

Why is the statement mailed to me when I don't owe anything?

If you receive a monthly statement listing posted charges without payments, consider it an informational statement only. The statement will say, "your insurance has been billed. You will be notified." Statements are a record of your services provided by the hospital and the physicians group.

Why do I receive two statements; one from The University of Chicago Hospital and another statement from The University of Chicago Physicians Group?

Hospitals and physicians are required to bill patients and third-parties (insurance plans, agencies) in different ways, using different systems of coding and documentation methods. Medicare has two different plans. Medicare Part A is for hospital and other facility payments. Medicare Part B is for physician and other medical service payments. As such, we have two business offices: U of C Hospital Finance and U of C Physicians Group, each of which send a monthly statement.

There's a charge on my statement for a day when I didn't see a physician. What is this charge for?

In Radiation Oncology and several other specialty clinics, special tasks must be performed before a patient's treatments can begin. These services usually occur behind the scenes, but are extremely important to excellent medical care. Physicists and technicians work in Radiation Oncology to prepare numerical dose calculations, plans and protection devices for exacting radiation therapy when you, the patient have already left the clinic. However, their work must be completed before you return to begin radiation treatments. As a result, you may find dates on your monthly statement which do not coincide with a day when you were present in our clinic.

Cancer information Resources

Support Groups and Events for Cancer Patients

American Cancer Society

CancerCare